Methods of Shipping to a Physical Address in U.S.A.
Any refused shipments sent back to StanceKV do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with StanceKV for the refused shipment. Customers will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products.
All shipping errors must be reported to StanceKV within 48 hours after receipt of the order.
All merchandises are packed carefully and correctly before it leaves the facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. StanceKV will not initiate any claims with the carrier.
Claims for shortage of items must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.